ServiceMax Ensures Great Service and Customer Delight
The latest web-based technologies have raised the benchmark of customer expectations. It has also improved the capability to collaborate with your partners. Smart customers today want to log in the issues and see the same data online. Want to fulfil the same effectively and turn your field service company into a great service organization? Choose ServiceMax.
ServiceMax’s partner and customer portals offer you all the required data to effectively service your consumers. Use ServiceMax to offer great service by:
- Allowing your consumers to generate service requests on their own depending on the availability
- Offering your customers the ongoing visibility to the field case histories, work orders and service history
- Dispatching the work orders to directly service the partners online
- Enabling the consumers to have access to solutions that are applicable to the installed products
- Keeping a track of partner activities comprising part requests, work orders as well as returns
- Offering your partner’s the real-time inputs on the success metrics and the present operation state
Want to expand your business to offer great service to ensure customer delight? Get ServiceMax.