ServicePulse Delivers Great Customer Service Experience
Wondering how to deliver great customer service experience? It's about dispatching the best field tech equipped with advanced solution on all service calls. ServicePulse from ServiceMax offers expert help!
ServicePulse goes beyond social networking. It delivers useful business perspectives to executives, field techs and guarantees customer delight. ServicePulse delivers great customer service experience by:
- Improving the scopes of first time fix rates
- Enhancing field tech utilization along with productivity by providing quick access to answers to customer queries
- Preventing costly truck rolls
- Surfacing service issues
- Providing executives the visibility to changes, updates and other essential items as they happen
- Documenting and taking advantage of the tribal knowledge
- Promoting useful relationships amidst distributed teams
ServiceMax helps you post machine statuses on the ServicePulse Ticker in order to dispatch an expert field tech.
Download the White Paper.