Favorable Customer Service Experience with ServicePulse
Want to offer the best customer service experience, send the best field worker, use advanced technology and best ideas on every customer call. ServiceMax can do all this and more.
ServicePulse from ServiceMax goes beyond social networking. It provides useful business perspectives on field workers and executives to ensure customer delight. ServicePulse results in a favourable customer service experience by:
- Promoting meaningful relationships between distributed teams
- Enhancing field tech utilization and productivity by providing quick access to answers
- Averting the expensive truck trolls
- Increasing first time closure rates
- Leveraging and documenting tribal knowledge
- Providing field executives complete visibility to the changes, updates and the crucial items when they take place
Want to post a status on the ServicePulse ticker for dispatching the correct field worker? Then ServiceMax is a must.