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Improve Customer Service Experience with ServiceMax

The motto of field service is to improve customer service experience. Customer issues need to be solved by dispatching the correct field tech to the customer site. To maintain high efficiency and improve customer service experience, you must ensure:

  • The right field tech is assigned the right task equipped with the correct parts
  • The field techs are not blocked with infeasible schedules
  • The field techs are using more time in productive work than pointless travel
  • Your valuable customers get attended by field techs on priority
  • That the field schedule is effective without hindering the customer satisfaction and resolution time
  • The consumer SLA promises are catered to in correct time

ServiceMax improves your customer service experience with its advanced scheduling software. It offers an intelligent UI that seamlessly managed automatic, interactive and manual scheduling processes. The software helps you:

  • Enhance your dispatch function effectiveness
  • Maximize the first time fix rates and improves customer delight
  • Maximize technician utilization rates
  • Take advantage of your service partners to boost service delivery and bring down costs

Use ServiceMax’s intuitive “drag and drop” dispatch tool to generate and assign multiple work orders. To know more download the White Paper.