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Social Collaboration Tools Helps To Increase Productivity and Customer Delight

Are you thinking how to increase productivity? For that you have to dispatch the best field techs, use advanced technologies, implement best ideas and offer expert suggestions whilst responding to each service call. ServiceMax’s social collaboration tools offer help.

ServicePulse functions beyond a social networking platform and changes the manner in which a company has been collaborating on matters of field service. It provides meaningful insights to the field techs and the service teams. Being designed on the Salesforce1 platform, ServicePulse syncs service and sales by delivering an effortless and instant view of the consumer activities. ServiceMax helps you increase productivity by:

  • Allowing secure and real-time collaborations all over the enterprise from the field service engineers, executives to sales professionals
  • Allow the field techs to post queries, photos and also troubleshoot with others to resolve customer problems
  • Point out service concerns by making use of M2M (Machine-to-Machine) communications
  • Make use of powerful searches and hashtags to access obscure and common concerns

Do you want to delight customers, perfect service delivery, and increase productivity? Choose ServiceMax.