Field Service Contract Management
Field service organizations can expand revenues by providing entitled service, capturing overlooked service revenues, cross-selling other services and products, and using superior service as selling point and a differentiator. This makes the maintenance of accuracy of service contracts, installed products and warranties, across customers and locations critical to success.
ServiceMax end-to-end field service solutions guarantee that the crucial contracts and entitlement data is accurate, available everywhere and visible to the correct parties all through the service delivery lifecycle. This enables you not to give away service for free.
Service contracts can also drive near perfect invoicing and faster payments, minimizing Days Sales Outstanding (DSO), which leads to happier and more satisfied customers.
Besides, your field service team can also detect and communicate new sales opportunities, creating additional service revenue.
By arming technicians with mobile devices and applications, ServiceMax customers can more precisely record work performed, time spent and parts used. They can capture this information in real time thereby expediting cash flow.
With ServiceMax, you can ensure customer delight and capitalize on new revenue opportunities. The fact of the matter is the average ServiceMax customer raises service revenue by 14%.