Increased Field Service Revenue through Improved Customer Service
Customers drive your brand image. Happy customers translates to favorable brand reputation and increased revenues. Customers today are technology savvy and want their opinions to be heard. To increase service revenue through effective customer service, partner with ServiceMax.
ServiceMax's Customer Communities accurately mirrors the health of your service supply chain. It helps you to start new conversations with customers, collate their feedback and improve the service delivery function. Use Customer Communities to:
- Enhance the first time closure rates and guarantee customer satisfaction
- Provide your field workers with all the relevant details whilst on site and avert expensive second truck rolls
- Enhance field tech productivity and utilization by offering fast access to answers through a mobile device
- Create harmonious relationships across the distributed teams
- Arrive at smarter decisions concerning service design, service processes and product design
Customer Communities improve customer service by alerting you about a field issue even before a customer is aware of it. Get ServiceMax.