Depot Repair and Inventory Management
Empowering your field techs to have access to all the inventory data they require from a customer site helps to make your enterprise a true leader in field service. Equipped with ServiceMax, field techs can have all the relevant data at their finger tips. The information includes product manuals, customer and service data, knowledge bases and many more. This helps in minimizing the calls to the dispatchers or the manufacturers and increases the chances of first time fixes.
In addition to that, field techs can also take a look at the trunk stock for replacing the parts, accessing parts inventory and order parts inventory in real-time, capture the parts and labor used at the time of installation or repair.