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Field Workforce Scheduling

Repetitive tasks in the world of job schedulng automation may seem easy, but when there's an event that causes you to alter your schedule, an entire chain of events can bring down a system. ServiceMax provides you with the tools to quickly alter a schedule on the fly, allowing you to react smoothly while preventing glitches.

Manage field service teams and their territories with ServiceMax, along with the corresponding field activities that include creating, assigning, executing, closing and debriefing fieldwork internally and across partner service teams.

With ServiceMax, your field team utilization is the highest. You can manage and monitor service requests and ensure problems are resolved within SLA commitments, and can drive new revenue opportunities. You can get quick access to:

  • Wizard-Driven Work Order Debrief
  • Work Order Detail
  • Instant Invoice Creation
  • Updated Order Detail

Companies use ServiceMax field service management software to deal with everything from parts logistics to contract entitlements and real-time customer and partner portal access to scheduling, workforce optimization and inventory.

ServiceMax field service software is built and delivered as a cloud application Force.com. This ensures that customers are up and running with a low cost subscription model integrated with their salesforce.com CRM.