Attain High Levels of Customer Service Experience with ServiceMax
Want to achieve high levels of customer service experience? Partner with ServiceMax.
Web collaboration has changed the role of consumers. From passive recipients today they are empowered participants of the field service lifecycle. ServiceMax's Customer Communities leverages the cloud to enable customers to communicate with you. This unique company–to- customer interface helps you:
- Reduce operation costs by allowing customers with self-service tools for scheduling and work orders
- Foster customer loyalty and avert the costly truck rolls by enabling access to a database on installed products
- Enhance service delivery, product design and customer service initiatives
- Drive service revenues with targeted cross-sell and up-sell messages depending on consumer choices
Use ServiceMax's Customer Communities to combine self-service capabilities with customer preference to attain increased profits. Download the White Paper to know more.