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Advanced Mobile Service Apps Benefits Field Technicians

Earlier mobile devices and applications were complicated support field services. They were constricted to few business tasks. Today with the advent of Android OS, iPad’s and iPhones there’s a need for advanced mobile service apps that helps field technicians in their everyday job. ServiceMax can help.

Field technicians need customer data, product manuals and crucial service data at their fingertips to solve customer issues quickly. Using ServiceMax Mobile field workers are able to access ServiceMax from their iPads, Android/Windows Smartphone or iPads 24x7.

Use ServiceMax to:

  • Keep a track of the service history whilst on the customer site, accelerate billing and bring down the chances of mistakes
  • Access knowledge databases, work orders, inventory levels, spare part locations and calendars
  • Request for parts, track the material and time history, status updates, accept/reject field work orders and generate follow up initiatives
  • Take advantage of knowledge databases and share questions to ServicePulse and receive immediate response from experts and employees

Want to provide complete BYOD mobility to your field workers? Get ServiceMax.