When the mobility of field service engineers is key to a company’s business model, mobile cloud computing becomes a critical component for successful management. Mobile computing can improve communication with the field, increase productivity, streamline work processes, and enhance customer service and loyalty which are essential for the success of mobile workforce management.
Mobile workforce management software can be used for scheduling and routing optimization, automated vehicle location, remote vehicle diagnostics, driver logs and hours-of-service tracking, inventory management, field worker management and driver safety. Mobile software may also access databases containing details about customer-premises equipment and parts inventory, along with training videos. Some mobile workforce optimization software integrates with back-office accounting programs.
Connected mobile devices can:
- Provide real-time analysis of mobile work status
- Increase first-time-fix rate
- Reduce overhead or administration costs of paper-based field service management and data entry
- Preserve e-audit trail for full regulatory compliance
- Increase productivity
- Shorten billing cycles
To Learn more about how ServiceMax from GE Digital, the leading field service management software, can help with your mobile workforce management, fill out the form.