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Optimax Workforce Management Software

Systematic mobile workforce management allows companies to offer exceptional field service and customer delight. Several industries often operate on customized and complex back office systems like outage management systems and territorial information system. Advanced software needs to be incorporated with the already existing system, by guaranteeing that the SLA commitments are fulfilled. ServiceMax has introduced Optimax, which is a dispatching, workforce optimization and auto-scheduling solution running on cloud.

Optimax delivers configurable, flexible scheduling, mobile workforce management and dispatching services. It also offers advanced sophistication features that supports companies to simplify and enhance field service, whilst minimizing expenses and capitalizing on service generating scopes. ServiceMax Mobile makes sure that field workers, executives and service managers are able to access ServiceMax virtually from anywhere, anytime and any device even without an Internet connection.

ServiceMax enables you to monitor your field service teams and their locations and field activities, such as execution, allotment, generation, closure and debriefing on work orders. The technician utilization is enhanced and you can effortlessly manage service requests and make sure that they are solved within the SLA promises to delight customers.