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The wrong tools cause well-experienced dispatchers to make incorrect and costly decisions.
Effective workforce optimization relieves organizations from dispatch processes that are error prone. Cloud based OptiMax from ServiceMax is a workforce optimization, dispatch, and auto-scheduling solution that provides:
With ServiceMax, you know that an appropriate technician completes a job at the right time — enhancing customer satisfaction and first call closure rates. OptiMax workforce management software enables companies of all sizes to deliver immediate, automated, optimized, batch-based, and cost-based scheduling optimization. ServiceMax field service management software suite is capable of handling contract entitlements, inventory logistics, and real-time customer and partner portal access with ease.