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Field Workforce Scheduling

Managing your field work force to create the best balance between efficiencies & effectiveness is a tough business.

You are required to work with difficult matrices of schedules, accessibility and even skill inventories to effectively manage work orders and also dispatch field technicians. This is more complicated if you use your partner service teams instead of or along with your own employees. ServiceMax ensures that you are offering the perfect tech to the precise job at the correct time, whilst generating consumer satisfaction and the first call closure rates.

ServiceMax's innovative scheduling capacities can recreate the scheduling system by delivering an exceptional user interface that manages manual, interactive and automatic scheduling procedures. By leveraging the scalable and proven cloud computing technologies, you are able to direct and plan schedules for multiple work orders at one go, using the easy and intuitive drag and drop dispatch console.

  • Manage several work orders on a single screen
  • Rapidly configure dispatch constraints
  • Rapidly configure dispatch priorities
  • Wizard based configuration of dispatch rules
  • Track repair work through the entire process

Enterprises make use of ServiceMax advanced field service management software suite to successfully monitor the contract entitlements, optimization of scheduling and workforce, inventory and parts logistics, real-time customer as well as partner portal access. ServiceMax's innovative field service management software is specifically designed and delivered as the native Force.com cloud application so that end users are up and functioning fast with a low priced subscription model totally integrated with the salesforce.com CRM.