Field Workforce Scheduling
With an optimized route already loaded into his mobile device, a tech can get to more jobs quicker, without any guesswork. ServiceMax provides assignments and schedules on mobile devices, so that techs can keep customers informed of their route, often notifying them of an estimated arrival time while en-route.
With ServiceMax's Chatter capabilities, the tech can quickly reach an expert in the back office to solve an unknown issue within minutes, keeping the daily route intact and efficient.