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Workforce Optimization Scheduling Software | ServiceMax

The important aspect for the success of a field service organization is leveraging the unique bond between customers and technicians. Having an end-to-end mobile-based field solution empowers organizations with smart routing, real-time schedule and dispatch, and the required information to dispatch the right service professional for the job.

OptiMax is a workforce management software that is flexible as well as configurable. It comes with scheduling and dispatching features as well as advanced optimization capabilities that not only streamline and improve field service, but also cut down costs and tap into service-related revenue opportunities. This enables you to auto-schedule and auto-dispatch field service technicians effectively. This is done by routing them depending on drive time, location, customer severity, or prioritizing on the highest value customers. This allows you to raise first time fix rates since you will be sending the right person with the apt skills for the job.

ServiceMax's better than ever scheduling capabilities upgrade the scheduling system by providing a best-in-class user interface to handle interactive, automatic and also manual scheduling processes. ServiceMax strives to make your field service software powerful, easy-to-use, efficient, mobile, and collaborative.