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Field Service Management| ServiceMax

Surveys show that customer satisfaction is a key component to run a successful business. Every customer wants their issues logged and wants to be able to view their information online. WIth ServiceMax, customers can:

  • Create service requests and work orders
  • View work orders along with case details and appointment windows
  • Get access to view solutions and other workarounds applicable to their installed products

ServiceMax enables customers to get the best field service possible, always ensuring complete customer satisfaction on every customer call. Right from products communicating their status right up to field techs getting access to any expert, ServiceMax delivers exceptional field service. ServiceMax has helped enhance customer satisfaction by being more responsive to customers, providing accurate arrival times, delivering predictable service and achieving excellent first-visit completion rates.

Understanding customer wants and needs ensures customer satisfaction. Better customer satisfaction ensures customer loyalty, and loyalty propels growth. Combine customer choice and self-service capabilities, to get the perfect recipe improved profitability coupled with better customer loyalty.

Give your customers the visibility they customers need.