Delight Field Service Customer with ServicePulse
Want to delight your field service customer? Make “I don’t know how to fix it” history. Instead dispatch expert field techs where required and solve customer problems proactively. With ServiceMax’s ServicePulse, field techs can receive responses from experts on the go.
ServicePulse efficiently revolutionizes the way your company used to collaborate with service topics. Apart from being a social network, ServicePulse helps to:
- Enhance technician utilization rates and overall productivity by guaranteeing fast access to answers
- Enhance the first time fix rates and evade expensive second truck rolls
- Document and make the most of tribal knowledge
- Deliver field techs and executives with the visibility to update, change and essential items as they take place
- Promote meaningful relationships across the distributed teams
ServicePulse allows your field service customer with social networking features like commenting, sharing, trending and document sharing.
Download the White Paper.