Delight Your Field Service Customer with ServicePulse
Want to know that a unit was down before your field service customer creates panic? ServiceMax’s ProductPulse posts machine status to ServicePulse ticker, for you to proactively dispatch a field tech.
More than being social, ServicePulse offers a company-to-customer interface to offer customer delight. Use ServicePulse to ensure that a whole team is working behind each field tech dispatched to a field service customer site. It also helps you:
- Boost productivity and technician utilization rates by offering fast access to solutions
- Enhance the first time fix rates and avoid expensive truck trolls
- Leverage and document the tribal know-how
- Focus proactively on service problems
- Offer executives complete visibility of updates, modifications and other critical items as they occur
- Deliver relevant social networking features including commenting, status updates, trending and document sharing
Field service customers using ServiceMax reports a decrease of 19% in mean time to repair and increase of 18% in first time fix rates. Partner with ServiceMax!
Download the White Paper.