Enhance Customer Service Experience with ServiceMax
Field service and challenges go hand in hand! Field service managers’ must balance product maintenance, complex partner base and changing customer demands. Want to offer an intelligent and improved customer service experience? ServiceMax’s Customer Communities can help!
Customer communities from ServiceMax create a common platform for the company to establish meaningful contact with the customers. Being cloud-based Customer Communities maximizes customer satisfaction by 15%. It helps you enhance service experience by:
- Driving increased service revenue opportunities through up-sell/cross-sell recommendations depending on customer preference
- Minimizing functional costs and enabling customers to utilize self-service tools for monitoring scheduling as well as multiple work orders
- Setting up a meaningful bond with customers to collect their views and feedback and use it to improve customer service practices, product design and service delivery
Your cyber-savvy customer wants you to be clued into his/her service requests. Using ServiceMax you can offer flawless field service and boost customer loyalty.
Download the White Paper.