Service Integration and Management (SIAM)is an approach to managing multiple suppliers of services (business services as well as information technology services) and integrating them to provide a single business-facing IT organization. It aims at seamlessly integrating interdependent services from various internal and external service providers into end-to-end services in order to meet business requirements.
Sourcing from multiple suppliers allows an organization to maintain in-house technical teams or large single source suppliers, and become more adaptable by taking advantage of competitive marketplace behaviors which incentivize cost reduction and leverage innovation. The use of multiple best of breed suppliers can incur large management overhead costs and lead to difficulty in end to end service management. SIAM has expanded beyond IT services to be used for many different types of business service.
With the importance of service management become more valuable every year, as it can be utilized to decrease costs and increase revenue, as well as improving efficiency, more and more enterprise businesses are looking at SIAM platforms with a focus on service integration. ServiceMax from GE Digital is a leading Field Service Management (FSM) application with a suite of products that includes SIAM, automated scheduling, reporting and metrics, and cloud syncing. To learn more how ServiceMax from GE Digital can improve your large business, download the report.