Efficient Service Lifecycle Management with ServiceMax
Visibility is crucial in field service. A service technician needs to be clued into every detail about a customer problem. Efficient service lifecycle management is imperative. ServiceMax can help!
ServiceMax's service lifecycle management helps you strengthen your customer bonds and capitalize new revenue scopes. Use ServiceMax to:
- Delight customers on all interactions and not compel them to answer the same question repeatedly
- Enhance installed base information precision by allowing everyone in the field service delivery process update consumer details and contacts
- Enhance the SLA compliance rates and offer more than customer expectations
- Enhance the visibility on customer issues and use the inputs gathered to enhance service delivery and product quality
- Recognize new revenue scopes by keeping a track of competitor products
- Minimize the ACHT (Average Call Handling Time) by making it simple to update warranty data, customer history and equipment configurations
Want to increase your contact renewal by 12%? Get ServiceMax.
Download the White Paper.