ServiceMax Offers Field Service Professionals with Advanced Scheduling
Field service is complex especially when it comes to scheduling and dispatching. Have you prioritized your valuable customers? If you want to maintain high efficiency and customer delight, it is essential to ensure:
- Your field techs have been assigned the right task equipped with the right parts
- Your field are not occupied with overbooked schedules
- Your field techs cut down on travel and focus on solving customer issues fast
- You have an effective schedule that does not affect customer delight and resolution times
ServiceMax's assists field service professionals with advanced scheduling.
Advanced scheduling software helps field service professionals manage automatic, manual and interactive scheduling processes. It enables you to:
- Select the apt field tech depending on proximity or territory
- Allocate multiple service teams or field techs to a work order
- Manage work order criteria from Dispatch Console directly
- Prioritize the assignments depending on part availability, customer priority and service request urgency
- Support "Drip-Feed" scheduling to field techs when they completes the earlier task
- View the listed work orders depending on user query criteria like high priority, assigned and unassigned
Want to reduce the mean time to repair and first time fixes? Get ServiceMax.
Download the White Paper.