Meet or Exceed Customer Expectations with Service Repair Software
Though all companies focus on providing quality service to customers, they often fail to meet the expectations of the customers. This leaves customers disgruntled and dissatisfied. Studies show that customers tell an average of 9 people about a good experience and 16 about a bad one.
ServiceMax helps you change the perception of the customers regarding customer service by making field service flawless and impeccable. Using its service repair software, you can promptly attend to the needs of the customers. Besides, you can configure its core software to your specific needs.
Benefits of ServiceMax' Service Repair Software:
- Gain deep visibility into the entire service delivery operation
- Real time access to relevant information anywhere at anytime
- Efficient utilization of your field technicians
- Set up pre-defined rules to automatically dispatch technicians to work orders
ServiceMax enables you to nurture a cordial relationship with customers by meeting and even exceeding their expectations.