Increase Your Service Worker Utilization with ServiceMax
Are you using your field service workers effectively? Are they caught up in deciphering the software instead of resolving customer queries? This will drain your productivity, service revenue and lead to customer dissatisfaction. ServiceMax offers help.
Field service managers always worry about factors like lack of visibility into service and customer history, inaccurate entitlement checks and communication gaps between dispatchers, techs and customers. ServiceMax’s field service suite helps you:
- Keep your field service workers focused on the billable activity as well as respond to your cherished customers on priority
- Increase technician utilization through location and skill-based routing
- Allow your field service workers to use their mobile devices at work, access all relevant details on the go and stay connected
- Enable your field techs to refer to corporate knowledge bases, repair videos, product manuals and “how-to-guides” to solve customer queries on time
Dispatching a skilled technician maximizes the chances of first time fixes and increases productivity by 31% on average. Get ServiceMax.