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Advanced Scheduling and Optimization in Field Service

According to our customers, the essence of their field service business is being able to dispatch the right technician for the right job with the right tools. Having an end-to-end field service suite from ServiceMax has helped these customers to achieve exactly this. We launched a partnership with ServicePower to make scheduling your technicians more efficient. Now we are creating optimized routes using an artificial intelligence based algorithm (Simulated Annealing) to help make the scheduling process more efficient.

ServiceMax Linx for ServicePower is a cloud based automated scheduling, workforce optimization & dispatch solution, delivered as part of ServiceMax’s comprehensive field service solution. By using the stimulated annealing algorithm, you can now schedule your field technicians and parts depending on skill sets, type of job, location, duration, and so on. ServiceMax Linx for ServicePower makes sure that the technician sent is the right person for the job so that the job gets done easily.

With ServiceMax, you can increase service revenue and profitability by finishing more jobs per day, improve technician utilization rates, boost customer satisfaction, and enhance effectiveness all through the service delivery chain.