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Innovation in the Field Service Software Industry

The field service industry has its own challenges. In order to address these challenges there has been constant developments in the field service software industry. The latest is the advent of customer portals and social collaboration tools. ServiceMax offers help.

Use ServicePulse to leverage social collaboration tools to increase business efficiency and offer customer delight. It helps you transform the manner in which your organization collaborates on field service topics. ServiceMax helps you:

  • Boost technician utilization along with productivity by offering fast access to field service experts
  • Improve the first time closings and ensure consumer delight by enabling the field techs to receive inputs on the go
  • Enhance the mean-time-to repair for field techs by making the most of tribal knowledge
  • Leverage organic knowledge databases for reducing the field tech training time
  • Foster beneficial relationships across distributed teams regardless of it being your employees or partner service teams

Use ServicePulse to arrive at well-informed decisions on processes, service design and product design.