Depot Repair and Inventory Management
Sometimes even the most skilled and knowledgeable dispatcher may make the wrong choice. Workforce optimization frees up large companies from error-prone and people-heavy dispatch processes and provides an optimized schedule shaped around the factors you make most important.
Our algorithm takes into consideration and balances multiple criteria like tech skills, drive times, and eligibility to make sure you will have an optimized schedule. Increasing wrench time and decreasing windshield time to drive technician utilization rates.
Handle everything from contract entitlements to scheduling and inventory and parts logistics to workforce optimization, and real-time customer and partner portal access using the ServiceMax field service management software suite. ServiceMax field service management software helps clients to be up and running quickly with a minimum cost subscription model that is completely tied in with their salesforce.com CRM.