ServiceMax Ensures Optimum Field Technician and Mobile Worker Utilization
Field technician and mobile worker utilization is the key to efficient field service delivery. Allocating a task to the correct field worker at the right time is always a challenge. To prioritize your valuable customers, attain customer delight and maintain high efficiency it is crucial to ensure:
- Mobile workers and field technicians are not blocked because of busy schedules
- Field technicians spend more time in working than travelling pointlessly
- Your cherished customers are attended first
- Customer appointment time slots are addressed effectively
- An efficient schedule that does not hinder customer delight and resolution times
This is where ServiceMax’s advanced scheduling steps in.
Advanced Scheduling from ServiceMax boasts of an intelligent UI that monitors automatic, manual and interactive scheduling processes. Its intuitive Dispatch Console helps you create and allocate multiple work orders. Use ServiceMax to improve dispatch operation efficiency, first time fix rates and cater to customer SLA commitments on time. To learn more download the White Paper.