ServiceMax Offers Positive Customer Service Experience
What does it take to offer the best customer service experience? Do you send the best field tech, with innovative technology and solutions on every service call? ServiceMax ServicePulse makes this possible!
ServicePulse is much more than a social network. It offers meaningful business insights to your field techs and executives. ServicePulse will:
- Improve your technician utilization and productivity by offering fast answers
- Enhance first time fix rates
- Avoid expensive second truck rolls
- Document and make the most of tribal knowledge
- Offer required visibility to updates, changes, and critical items — as and when they occur
Use ServiceMax to post a machine status on ServicePulse ticker to dispatch the right field tech. See how it works in a 2 minute video.