Contact Management (CRM) Solutions For Field Service | ServiceMax
Understanding what customer needs and wants are is a crucial component of having a successful organization. If customers are dissatisfied they would look for other alternatives to satisfy their needs. Greater customer satisfaction results in customer loyalty, which eventually increases growth. At ServiceMax, we ensure that you succeed in providing the finest field service to your customers. We do this by augmenting service delivery process, revenue growth, and customer delight.
With ServiceMax, customers can log issues and view their information online. It empowers them to make their own work orders and service requests, see their work orders such as appointment windows and case details. It also gives customers access to see solutions and workarounds relevant to their installed products. Thus, by combining customer choice and self-service capabilities, what you get is the perfect recipe for improved customer loyalty and increased profitability.
ServiceMax handles existing customer contracts in a user-friendly format, which helps to ensure that information is true and easily accessible to employees. ServiceMax provides clients with complete visibility on services and parts and strong functionality.