Customer & Partner Portals
Unfortunately, many field service organizations miss the mark by not knowing where their technicians are in the field. Average technician idle time is a whopping 40%, according to Aberdeen. It's a contributing factor to overall poor performance and while only 60% of field service companies met goals for customer retention and satisfaction, productivity goals were missed by a whopping 50%.
ServiceMax helps you free up your resources from the error-prone dispatch procedures and offer an optimized schedule depending on the rules that you defined. With location-based and skills-based routing, you can get the best technician available on time for every job.
Enterprises use ServiceMax's advanced field service management software suite to manage everything from the contract entitlements, scheduling and workforce optimization, inventory and parts logistics, to real-time consumer as well as partner portal access. The field service management software from ServiceMax is purpose-built and offered as a native Force.com cloud application so that users are up and running fast with a reduced cost subscription model that is fully integrated with salesforce.com CRM.