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Greater Service Efficiency with Web Based Order Management System

Field service industry is evolving. Do you want to cater to the SLA (Service Level Agreement) promises, boost customer retention and ensure customer delight? For that you need a web-based order management system. ServiceMax can help.

ServiceMax’s web-based order management system allows you to monitor service teams, their respective locations, activities for every service model, system repair and product fix/break situations. Use ServiceMax to:

  • Empower your partner techs and employees to generate, update, allocate and debrief a field work order
  • Debrief a field work order seamlessly with many products available to be serviced
  • Allow field techs to update the work order status using mobile devices, both offline and online
  • Create quotes or estimates
  • Offer instant SLA counters to prevent SLA violations
  • Keep a track of the accurate time and cost items to create service reports averting costly billing and customer signature

Want to bring down confusions concerning field work orders? Get ServiceMax.