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Workforce Optimization Scheduling Software | ServiceMax

Field service is always about getting a skilled field worker to accomplish a particular task timely. When you leverage the customer-to-technician bond, then you can promote new products, solutions and services. For that effective workforce optimization and scheduling is essential.

ServiceMax offers Optimax, that is a dispatching, scheduling as well as a workforce management solution. It offers all the new age features that help companies to streamline and boost their field service delivery process. It also helps to increase service revenues whilst reducing costs.

ServiceMax also offers you advanced scheduling module that automatically dispatches and schedules field service workers. You have the option to route them on the basis of customer severity, location, cherished customer preferences or drive time. Since you are sending a skilled time every time on the customer site it increases your chances of first time fix rates.