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Set an Example in Excellent Customer Service Experience Using ServiceMax

Perfecting your field service business is all about attending to customers on time. Web collaborations has changed the way customers used to respond. Customers today want to post their questions and want the information online. Set an example in excellent customer service experience with ServiceMax’s Customer Communities.

ServiceMax's Customer Communities effectively leverages the cloud allowing customers to directly interact with you. It helps you:

  • Attain customer delight as you minimize operation costs by allowing customers to use self-service tools for scheduling and work orders
  • Boost customer loyalty and aver costly truck rolls by facilitating access to a knowledge base on installed products
  • Achieve continuous access to customer service requests for improving service practices and product design
  • Generate service revenues with cross-sell and up-sell messages depending on the customer choice based on previous transactions

ServiceMax's Customer Communities combines self-service capabilities and customer preference to deliver an exceptional customer service experience and enhanced profitability.

Download the White Paper.