ServiceMax Helps you Fulfill Customer Service Requests
Want to know the key to successful field service business? It is the ability to fulfill customer service requests. New age customers prefer to log issues and view service history online. ServiceMax can help!
Use ServiceMax's Customer portal to encourage your customers to set up service requests on their own and view their respective work orders. Customers can also view solutions and the workarounds applicable for installed products. Customer Communities allow improved visibility over services and ensure customer delight. It also helps to:
- Attain consistent access to customer service requests to enhance product design and customer service initiatives
- Generate service revenues with selected cross-sell and up-sell messages depending on customer preference
ServiceMax's Customer portal blends in self-service tools and customer preference to boost customer loyalty and enhance profitability. To know more download the White Paper.