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Assign Work Orders Accurately using Cloud-Based Dispatch Software

Scheduling and dispatch are two essential elements of field service business. Attaining a balance between the two ensures customer delight and high profits. Manual dispatch processes proves to be tedious and erroneous. ServiceMax’s cloud-based dispatch software helps.

Optimax from ServiceMax acts as a cloud-based dispatch software and offers an intelligent UI. It comes with a “drag and drop” Dispatch Console that can create schedule for numerous field work orders. Use ServiceMax’s dispatch software to:

  • Enhance the efficiency of dispatch operations
  • Maximize the first time fixes and boost customer satisfaction
  • Cater to the consumer SLA promises accurately and on the right time
  • Maximize the field tech utilization rates by minimizing the windshield time and maximizing the wrench time
  • Leverage the service partners to enhance service delivery function and minimize expenses

Want to view your field work orders based on the customer query criteria? Get ServiceMax’s dispatch software.