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Computer Aided Dispatch Service from ServiceMax

Solving customer concerns quickly is an important KRA (Key result area) for field techs. To accomplish this effectively, they require crucial service and customer data at hand. ServiceMax’s new world computer aided dispatch service helps!

ServiceMax supports computer aided dispatch by allowing field techs to use devices like iPad and laptops. By using ServiceMax Mobile, field techs can access ServiceMax from anywhere and anytime. Computer aided dispatch maximizes customer delight and first-time fix rates. It also enables field techs to:

  • Access work orders, service history, calendars, spare parts locations and inventory levels
  • Capture material and time details, accept or reject assignments and record work details
  • Keep a track of service details whilst onsite for eliminating errors and speed billing
  • Share a problem at ServicePlus or use a knowledge base to get real-time inputs from colleagues and experts

A dispatch process is much more than taking calls and routing field techs. Know more about new world computer aided dispatch by downloading the White Paper.