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What is Service Management


In manufacturing, Service Management integrates with Supply Chain Management to optimize the service-intensive supply chains that require larger parts inventories and tighter coordination with field service and third parties across numerous locations.

At the most innovative manufacturers, post-sale services, including maintenance, repair and parts, can generate more than 50 percent of the total revenue from clients.

The main drivers for a company to establish or optimize its service management systems:

  • Reducing overall service costs
  • Reducing total inventory costs
  • Raising first-visit-fix rates
  • Increasing customer service satisfaction
  • Increasing service revenue
  • Cutting obsolescence costs of equipment/parts through improved forecasting

Technology solutions providers need advanced online service management tools to help grow, streamline and automate their traditional break-fix service environment. The ability to leverage data from every part of a business has revolutionized the way services are delivered, allowing companies across industries to accomplish more with smarter, more streamlined workflows on leading mobile devices. With a service management system leveraging offline capabilities and automatic uploading, large organizations and their customers can keep a view into the entire service process.

To learn more about what is service management and how ServiceMax from GE Digital, the leading field service management software for enterprise businesses can help your organization, download the report.