Work Order Management
If you want to continuously run the total work order process from starting from creation all the way through presentation of pro-forma invoices, for your techs or your partner service teams, then partner with ServiceMax.
With ServiceMax's complete field service management solution, technicians can update work orders using a mobile device or laptop and have access to knowledge base and social tools while working. Once the job is done, techs can debrief and upload log parts, consumables, labor time and log details.
Technicians can also present the pro-forma invoice or the work order for signature to the customer on-site, reducing paperwork and ensuring the billing process is on-time and accurate. This lowers Days Sales Outstanding (DSO) and vastly increases technician utilization.
ServiceMax also ensures that you dispatch the best technician for the job and meet time deadlines, while improving your first call closure rates and satisfying customers. Thus, delivering an user interface that manages manual, interactive, as well as automatic scheduling processes. Discover flawless management for your total service operation with ServiceMax's complete field service management solution.