Field Workforce Scheduling
Managing your field work team to achieve the best balance between efficiencies and effectiveness can be a difficult task to complete.
You will have to work through availability, heavy matrices of schedules, skill inventories to manage work orders and release field techs most effectively. This is even more complicated if you use partner service teams and your employees. ServiceMax ensures customer satisfaction and drives first call closure rates by enabling you to send the best tech to the right job.
Ensuring that you are completing SLA commitments and enhancing the field team's time requires focus and the correct model. ServiceMax empowers you to monitor field service teams and their territory locations, as well as the matching field activities from creation to the debrief of fieldwork within and across partner service teams. This enables you to ensure that the utilization of field team is strong and resolving of service requests are within SLA commitments, thereby ensuring customer delight and more revenue opportunities.
ServiceMax's field service management software provides the only complete collaborative and mobile field service apps suite. This cloud based solution provides companies unprecedented abilities in field service to improve operations and delight customers.