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All business users perform their key business processes within the application.

CUSTOMER
SERVICEMAX
CUSTOMER
What's Happening
Transition of business over to ServiceMax application; Customer's support and change management is defined
SERVICEMAX
What's Happening
All users are in the system and executing transactions
CUSTOMER
Resources
Executive Sponsor; Project Manager; System Adminstrator; Subject Matter Experts; End Users; Training; Customer Support
SERVICEMAX
Resources
Project Manager; Solution Architect; Global Development Center Lead; Global Development Center resources; Technical Architect; Training; Customer Support; Customer Success
CUSTOMER
Risks
Lack of change management and adequate planning
SERVICEMAX
Risks
No transition to ServiceMax support; little/no documentation