ServiceMax from GE Digital

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All business users perform their key business processes within the application.

guy-black-icon CUSTOMER
What's Happening
Transition of business over to ServiceMax application; Customer's support and change management is defined
Executive Sponsor; Project Manager; System Adminstrator; Subject Matter Experts; End Users; Training; Customer Support
Lack of change management and adequate planning
servicemax-black-icon SERVICEMAX
What's Happening
All users are in the system and executing transactions
Project Manager; Solution Architect; Global Development Center Lead; Global Development Center resources; Technical Architect; Training; Customer Support; Customer Success
No transition to ServiceMax support; little/no documentation
guy-black-icon DOCUMENTATION / TASKS
  • Communication
  • Lessons Learned
  • Change Management Activated