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Hyper care

Typically a two week period where the project team provides support for the application.

CUSTOMER
SERVICEMAX
CUSTOMER
What's Happening
Project is delivered; continuity from ServiceMax Professional Services to Support
SERVICEMAX
What's Happening
ServiceMax and/or Partner provide support to users; final revisions of documentation; Customer Transition to ServiceMax support
CUSTOMER
Resources
Project Manager; System Administrator; Subject Matter Experts; Training; Support; End Users
SERVICEMAX
Resources
Project Manager; Solution Architect; Global Development Center Lead; Global Development Center resources; Technical Architect; Training; Customer Support; Customer Success
CUSTOMER
Risks
Subject Matter Expert and System Administrator availability as first line of support; no defined internal support process
SERVICEMAX
Risks
No support process defined; no Customer Support engagement at key points of the project; insufficient documentation; no internal ServiceMax Professional Services to Support transition