ServiceMax from GE Digital

Hyper care

Typically a two week period where the project team provides support for the application.

guy-black-icon CUSTOMER
What's Happening
Project is delivered; continuity from ServiceMax Professional Services to Support
Resources
Project Manager; System Administrator; Subject Matter Experts; Training; Support; End Users
Risks
Subject Matter Expert and System Administrator availability as first line of support; no defined internal support process
servicemax-black-icon SERVICEMAX
What's Happening
ServiceMax and/or Partner provide support to users; final revisions of documentation; Customer Transition to ServiceMax support
Resources
Project Manager; Solution Architect; Global Development Center Lead; Global Development Center resources; Technical Architect; Training; Customer Support; Customer Success
Risks
No support process defined; no Customer Support engagement at key points of the project; insufficient documentation; no internal ServiceMax Professional Services to Support transition
guy-black-icon DOCUMENTATION / TASKS
  • Terms of engagement
  • Continued Change Management Support
  • Issue Log
  • PS to GS Feedback