Iteration sign off

CUSTOMER

SERVICEMAX

CUSTOMER

What's Happening

No more significant change (process/system); customer is ready to go live; communications; final requirements sign-off

SERVICEMAX

What's Happening

Customer signoff on iterate phase; code freeze (other than critical fixes); Field Service Analytics- Advanced & Governance Trainings Conducted

CUSTOMER

Resources

Project Manager

SERVICEMAX

Resources

Project Manager; Education Resource

CUSTOMER

Risks

Ongoing requests for changes, approval of which will impact timeline, testing, etc.; Management of business analytics through ServiceMax will be ineffective without knowledge of Reporting & Dashboards and a team to support it

SERVICEMAX

Risks

Lack of communication between ServiceMax Project Manager and Client Project Manager