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Program Strategy

A successful implementation is built upon having a clear business strategy with measurable targets, a clear IT strategy for the future landscape, and a clear program strategy to control the program. All 3 items help ensure the expected value outcome. This phase develops these strategies and sets the program up for success.

CUSTOMER
SERVICEMAX
CUSTOMER
What's Happening
Confirming business and program objectives; Identifying and agreeing KPIs and metrics to measure success; Developing a functional blueprint and agreeing definition of a global template; Developing/confirming an enterprise architecture strategy; Performing a high-level stakeholder assessment to establish resistance areas; Confirming program structure and introducing governance;
SERVICEMAX
What's Happening
Functional blueprint development; Deployment strategy development; Enterprise Architecture strategy; Transition management planning; Governance planning;
CUSTOMER
Resources
Executive sponsors; Customer Business leadership/ decision-makers; Customer IT leadership/ decision-makers; Transition Management
SERVICEMAX
Resources
 Program Director, Project Manager, Enterprise Architect
CUSTOMER
Risks
Poor participation or lack of executive support; Decisions not made; No vision, targets or ways to measure;
SERVICEMAX
Risks
Lack of participation and/or executive support may potentially reduce the overall success of blueprinting as well as future phases