Resourcing/estimated hours by role; holidays / blackout dates; sales to Professional Services Transition, familiarize with Statement of Work; review Project details; prepare for kick off; review organization goals and Business Value Realization; Customer Introduction call scheduled; Governance Self-Assessment; Documentation structure created; Salesforce.com org access for the team; Baseline project plan based on Statement of Work; Internal project roles and responsibilities, including initial pass at creating the RACI (which defines who is Responsible, Accountable, Consulted and Informed) on key steps/milestones within the project;