Solution design

CUSTOMER

SERVICEMAX

CUSTOMER

What's Happening

Solution Design Document and Technical Design Document (if required), is reviewed and signed off

SERVICEMAX

What's Happening

Solution Design Document, Technical Design Document Business Justification Document created (if required); reviewed/approved with Solution Architect and Technical Architect lead

CUSTOMER

Resources

Project Manager

SERVICEMAX

Resources

Project Manager; Solution Architect; Global Development Center Lead; Technical Architect

CUSTOMER

Risks

Appropriate resources available to review (business & technical)

SERVICEMAX

Risks

Failure to review/approve documentation may result in extra time spent, re-work of design; lack of communication between all parties