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Test & Validate

Execution of customer created test scripts by end users to validate the system for business use (User Acceptance Testing).

CUSTOMER
SERVICEMAX
CUSTOMER
What's Happening
User Acceptance Testing resources identified; testing communication execution; test scripts created; validation of data migration; execution of test scripts / user stories; issue resolution
SERVICEMAX
What's Happening
Design is complete (no changes other than issues (pre-defined by priority); Customer completes and signs off on User Acceptance Testing; ServiceMax project team supports (but typically does not 'own') formal User Acceptance Testing; Continuation of Knowledge Transfer and Training Development
CUSTOMER
Resources
Project Manager, Subject Matter Experts, Training, End Users
SERVICEMAX
Resources
Project Manager; Global Delivery Center resources; Solution Architect; Technical Architect; Education Resource
CUSTOMER
Risks
Little or no test scripts created; test scripts created by IT or subject matter experts with no involvement by end users; invalid or uncleansed data; integration
SERVICEMAX
Risks
Little or no test scripts created; test scripts created by IT or subject matter experts with no involvement by end users; invalid data; integration; Misunderstanding of successful User Acceptance Testing goals and objectives