On Wing Support moved all its field service management capabilities, including job management, maintenance costing, and invoicing, to ServiceMax. Duborg focuses on customizing the ServiceMax modules, scheduling, contracts, warranty, entitlements, mobile, and work order debrief, to reduce the administrative time for the field service technicians.
The team is also taking advantage of the ServiceMax Marketplace, working with MapAnything to see geographic overlays of service technicians and locations. “If I have technicians at a distant customer site, I don’t want to send another person to that same location,” Duborg says. “I can view a technician’s skill sets at the same time I see their locations on a global map, so that I can make the best choice about who to deploy to a job and from where.”